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Important information about our services
Last Updated: February 24, 2026 Effective Date: February 24, 2026 Document Version: 3.0
Legal Entity: CMG FRAMEWORKS SRL Legal Form: Societate cu Raspundere Limitata (SRL), registered under Romanian Law No. 31/1990 on Commercial Companies Registered Address: Drumul NISIPOASA, Nr. 46-52, Lot 1/2, Bl. C, Scara C7, Etaj P, Ap. 3, Sector 2, Bucuresti, Romania Contact Phone: +40 772 125 155 Email: support@cmgworkflow.com Alternative Email: contact@cmgworkflow.com Legal/Compliance: contact@cmgworkflow.com
For the purposes of these Terms of Service, the following definitions apply:
"Account" means the unique user account created by a User to access and use the Service, associated with a specific Organization.
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than fifty percent (50%) of the voting interests of such entity.
"Agreement" means these Terms of Service, together with all documents incorporated by reference, including the Privacy Policy, Acceptable Use Policy, Data Processing Agreement, and any Order Forms.
"Authorized User" means an individual who is authorized by the Customer to access and use the Service under the Customer's Account, subject to the applicable subscription tier's user limits.
"Company," "we," "us," or "our" refers to CMG FRAMEWORKS SRL, a Romanian limited liability company (SRL) registered in Bucuresti, Romania.
"Confidential Information" means all non-public information disclosed by either party to the other, whether orally, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
"Customer" or "you" or "your" refers to the individual or legal entity that enters into this Agreement and uses the Service, including all Authorized Users under such Customer's Organization.
"Customer Data" means all data, content, materials, and information (including Personal Data) that the Customer or its Authorized Users upload, submit, store, transmit, or otherwise make available through the Service.
"Documentation" means the user guides, online help, release notes, training materials, and other documentation provided by the Company regarding the use of the Service, as updated from time to time.
"Effective Date" means the date on which the Customer first accepts these Terms or begins using the Service, whichever occurs first.
"Feedback" means any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by the Customer or Authorized Users regarding the Service.
"Intellectual Property Rights" means all patents, copyrights, moral rights, trademarks, trade secrets, trade dress, and any other intellectual property or proprietary rights, including all applications, renewals, extensions, and restorations thereof.
"Order Form" means any ordering document, online subscription page, or similar document that specifies the subscription plan, pricing, and other commercial terms applicable to the Customer's use of the Service.
"Organization" means the business entity, company, or organizational unit created within the Service under which Customer Data is managed and Authorized Users are grouped.
"Personal Data" has the meaning given to it in the General Data Protection Regulation (EU) 2016/679 ("GDPR") and includes any information relating to an identified or identifiable natural person.
"Platform" or "Service" means the CMG CRM cloud-based software-as-a-service platform, including all features, functionalities, APIs, integrations, AI tools, and related services provided by the Company, accessible via https://app.cmgworkflow.com or such other URLs as the Company may designate.
"Processing" has the meaning given to it in the GDPR and includes any operation or set of operations performed on Personal Data.
"Service Level Agreement" or "SLA" means the service availability and performance commitments set forth in Section 13 of these Terms.
"Subscription Period" means the period during which the Customer has an active subscription to use the Service, as specified in the applicable Order Form or subscription selection.
"Subscription Plan" means the specific tier of Service selected by the Customer (e.g., Starter, Professional, Enterprise), each with defined features, usage limits, and pricing.
"Third-Party Services" means third-party products, services, platforms, or integrations that interoperate with or are accessible through the Service, including but not limited to Meta (WhatsApp Business API, Facebook), Google (Gmail, Google Forms), Stripe, and AI providers.
By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all documents incorporated by reference herein. These Terms constitute a legally binding agreement between:
If you do not agree to these Terms in their entirety, you must not access or use the Service.
If you are accepting these Terms on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such case, "you" and "your" shall refer to that entity.
Your use of the Service is additionally governed by:
In the event of a conflict between these Terms and any of the above documents, the order of precedence shall be: (1) Data Processing Agreement, (2) these Terms of Service, (3) Privacy Policy, (4) Acceptable Use Policy.
By accepting these Terms, you represent and warrant that:
By creating an Account, you consent to receive communications from us electronically, including service announcements, administrative messages, billing notifications, and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. This does not affect your statutory rights under EU consumer protection law.
The CMG CRM Platform is a multi-tenant, cloud-based customer relationship management software-as-a-service solution designed for businesses. The Service enables organizations to manage their customer relationships, sales pipelines, communications, and business operations through an integrated digital platform.
Subject to the applicable Subscription Plan, the Service includes the following capabilities:
(a) Lead Management
(b) Client Management
(c) Communication Tools
(d) Sales Pipeline and Deal Management
(e) AI-Powered Features (Cosmos AI)
(f) Task and Calendar Management
(g) Analytics and Reporting
(h) Administration and Security
The Company shall use commercially reasonable efforts to make the Service available in accordance with the Service Level Agreement defined in Section 13. The Service is provided via the internet and requires a compatible web browser and internet connection.
The Company reserves the right to modify, update, or enhance the Service at any time. We will provide reasonable notice of material changes that adversely affect the functionality available under your Subscription Plan. Minor updates, bug fixes, security patches, and improvements may be deployed without prior notice.
To use the Service, you must create an Account by providing accurate, current, and complete registration information, including:
You agree to maintain the accuracy and completeness of your Account information at all times. Failure to provide or maintain accurate Account information may result in your inability to access the Service or the termination of your Account.
You are solely responsible for:
The Company shall not be liable for any loss, damage, or expense arising from your failure to comply with this Section.
The Service supports multiple user roles within an Organization, including but not limited to Administrator, Manager, and Member roles, each with different levels of access and functionality. The Account owner (Organization Administrator) is responsible for managing Authorized Users, assigning roles, and ensuring all users comply with these Terms.
Each Authorized User must have a unique Account. Sharing of Account credentials between individuals is strictly prohibited. The Company reserves the right to terminate Accounts that are shared in violation of this provision.
When you create an Organization within the Service, you are the initial Organization Administrator. You may invite additional Authorized Users to join your Organization, subject to the limits of your Subscription Plan. You are responsible for all actions taken by Authorized Users within your Organization.
The Service is offered through various Subscription Plans with different feature sets, usage limits, and pricing tiers. Details of available plans, features, and pricing are published on our website at https://cmgworkflow.com/pricing and may be updated from time to time.
Subscriptions are available on a monthly or annual basis, as selected by the Customer at the time of subscription. The initial Subscription Period begins on the date of purchase and continues for the duration specified in the selected plan.
IMPORTANT -- AUTOMATIC RENEWAL NOTICE:
Your subscription will automatically renew at the end of each Subscription Period for successive periods of the same duration (e.g., monthly subscriptions renew monthly; annual subscriptions renew annually), unless:
For monthly subscriptions: Your subscription will automatically renew each month on the same calendar day as your initial subscription date. You may cancel at any time, and cancellation will take effect at the end of the current billing period.
For annual subscriptions: Your subscription will automatically renew annually. We will send you a renewal reminder by email at least thirty (30) days before your annual renewal date. You may cancel at any time, and cancellation will take effect at the end of the current annual billing period.
Renewal pricing: At the time of renewal, your subscription will be charged at the then-current rate for your Subscription Plan. If pricing has changed, we will notify you at least thirty (30) days before the new pricing takes effect.
You may cancel your subscription at any time through:
Cancellation is effective immediately upon processing, and your access to the Service will continue until the end of the current paid Subscription Period. Cancelling your subscription is as easy as subscribing -- we do not impose convoluted cancellation processes.
You may upgrade or downgrade your Subscription Plan at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the beginning of the next billing period.
Each Subscription Plan includes specific limits on the number of Authorized Users, storage capacity, API calls, and other usage metrics. If you exceed the limits of your current plan, you may be required to upgrade to a higher-tier plan or reduce your usage to comply with the applicable limits.
The Company may offer a free trial period for new Customers. Free trial terms, duration, and availability are determined by the Company at its sole discretion and may vary by region, promotion, or Subscription Plan.
Unless otherwise specified, the standard free trial period is fourteen (14) days. During the trial period, you will have access to the features and functionality of the designated trial plan.
No payment information is required to start a free trial, unless explicitly stated otherwise at the time of registration. You will not be charged during the trial period.
At the end of the trial period:
If you are a consumer located in the European Union and you subscribe to a paid plan during or at the end of your free trial, you have a fourteen (14) day right of withdrawal from the date the paid subscription begins. During this withdrawal period, you may cancel without giving any reason and without incurring charges beyond proportionate use. See Section 28 for full details on EU consumer rights.
The Company reserves the right to:
All payments for the Service are processed through Stripe, Inc. ("Stripe"), a third-party payment processor. By subscribing to the Service, you agree to Stripe's terms of service and privacy policy in addition to these Terms. The Company does not store your full credit card or payment details on its own servers.
We accept payment via major credit cards (Visa, Mastercard, American Express), debit cards, and such other payment methods as may be made available through Stripe from time to time.
Subscription fees are billed in advance on a recurring basis according to your selected billing cycle (monthly or annually). The billing date is the day of the month on which your subscription was initially activated.
All prices are quoted in Euros (EUR) unless otherwise specified. Currency conversion fees, if applicable, are the responsibility of the Customer and are determined by your payment provider.
All fees are exclusive of applicable taxes, including but not limited to value-added tax (VAT), goods and services tax (GST), sales tax, and withholding tax. You are responsible for paying all such taxes, except for taxes based on the Company's net income. Where applicable, the Company will charge and collect VAT in accordance with Romanian and EU tax regulations.
For customers within the European Union, valid VAT registration numbers must be provided during registration to qualify for reverse-charge treatment where applicable.
If a payment fails, the Company will:
During a payment failure grace period, your access to the Service may be limited, but your Customer Data will be preserved.
The Company reserves the right to change its pricing at any time. Price changes will:
If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Refunds are governed by our Refund Policy. In general:
Invoices are generated automatically and delivered electronically via email at the beginning of each billing cycle. Invoices are also accessible through the Account settings page within the Service. The Company will provide invoices in compliance with Romanian and EU invoicing requirements.
If you believe a charge is incorrect, you must notify us in writing at support@cmgworkflow.com within thirty (30) days of the charge. We will investigate and, if the charge is found to be incorrect, issue a credit or refund as appropriate. Failure to dispute a charge within this period constitutes acceptance of the charge.
You agree to use the Service only for lawful purposes and in accordance with these Terms. A comprehensive Acceptable Use Policy is available at /legal/acceptable-use and is incorporated by reference into these Terms.
Without limiting the Acceptable Use Policy, you shall not, and shall not permit any Authorized User or third party to:
(a) Illegal and Harmful Activities
(b) Technical Abuse
(c) Data and Content Violations
(d) Competitive and Commercial Misuse
The Company reserves the right, but has no obligation, to investigate and take appropriate action against violations of this Section, including without limitation:
If you become aware of any violation of these Terms or the Acceptable Use Policy, you may report it to contact@cmgworkflow.com. The Company will investigate reports in good faith and respond within a reasonable timeframe.
The Service integrates with the WhatsApp Business API provided by Meta Platforms, Inc. ("Meta"). Your use of WhatsApp-related features within the Service is subject to:
In the event of a conflict between these Terms and Meta's terms regarding WhatsApp usage, Meta's terms shall prevail with respect to the WhatsApp-related functionality.
You acknowledge and agree that:
WhatsApp messages sent through the Service must be accurately categorized as:
You must not misrepresent the category of any message. Marketing messages require explicit separate consent and may be subject to additional restrictions.
When using the Service's AI chatbot functionality through WhatsApp:
WhatsApp Business API messaging is subject to per-message fees charged by Meta, which are passed through to you in accordance with your Subscription Plan. The Company will provide transparent pricing information for WhatsApp messaging, and any changes to Meta's pricing will be communicated to you with reasonable notice.
The Company is not responsible for any restrictions, suspensions, or bans imposed on your WhatsApp Business account by Meta due to your messaging practices. You are solely responsible for maintaining an acceptable quality rating and compliance status with Meta's platform. Repeated violations of Meta's policies may result in the restriction or termination of your WhatsApp integration access.
The Service incorporates artificial intelligence and machine learning capabilities ("AI Features"), powered by third-party AI models including Google Gemini and other providers. AI Features include but are not limited to: automated lead scoring, content generation, response suggestions, data analysis, intelligent routing, and chatbot functionality.
You acknowledge and agree that:
Customer Data may be processed by third-party AI models to provide AI Features. Such processing is governed by our Privacy Policy and Data Processing Agreement. The Company:
You shall not use AI Features to:
The Company reserves the right to modify, update, or discontinue specific AI Features at any time. Changes to AI providers, models, or capabilities may occur without prior notice, provided that such changes do not materially diminish the overall functionality of your Subscription Plan.
The Company is committed to compliance with Regulation (EU) 2024/1689 (the EU AI Act) as applicable. Where AI Features qualify as high-risk AI systems under the EU AI Act, the Company will implement the necessary transparency, oversight, and documentation requirements.
The Service, including but not limited to its software, source code, object code, algorithms, user interface designs, graphics, logos, trademarks, trade names, domain names, documentation, and all improvements, modifications, and derivative works thereof, are and shall remain the exclusive property of the Company or its licensors.
Nothing in these Terms grants you any right, title, or interest in the Company's Intellectual Property Rights, except for the limited right to use the Service as expressly provided in these Terms.
Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription Period solely for your internal business purposes.
You shall not:
If you provide any Feedback to the Company regarding the Service, you hereby grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, create derivative works from, distribute, and display such Feedback for any purpose, without attribution or compensation to you. This license survives termination of these Terms.
The Service may incorporate third-party open-source software components. Such components are licensed under their respective open-source licenses, which may be found in the Documentation or upon request. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms of any applicable open-source license.
You retain all rights, title, and interest in and to your Customer Data. The Company does not claim any ownership rights over Customer Data. These Terms do not grant the Company any rights to Customer Data except as expressly set forth herein.
By using the Service, you grant the Company a limited, non-exclusive, worldwide license to host, store, process, transfer, display, and use Customer Data solely to the extent necessary to:
This license terminates when you delete your Customer Data or when your Account is terminated, subject to any legally required retention periods.
You represent and warrant that:
The Company may create aggregated, anonymized, or de-identified data derived from Customer Data or your use of the Service ("Aggregated Data"). Aggregated Data is not Customer Data and is not subject to the restrictions on Customer Data in these Terms. The Company may use Aggregated Data for any lawful purpose, including to improve the Service, conduct research, and create industry benchmarks, provided that such data cannot be re-identified to any specific Customer or individual.
The processing of Personal Data within Customer Data is governed by the Data Processing Agreement, which is incorporated by reference into these Terms. As between the parties:
The Company shall use commercially reasonable efforts to maintain a monthly uptime percentage of at least 99.9% for the Service ("Uptime Commitment"). Uptime is calculated as:
Uptime % = ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) x 100
Important Clarification: The Uptime Commitment applies to the core Service infrastructure under the Company's direct control. Features that depend on Third-Party Services (including WhatsApp messaging via Meta, AI processing via Google Gemini, and payment processing via Stripe) are subject to the availability of those third-party platforms and are not included in the Uptime Commitment calculation. The Company monitors third-party service availability and will communicate any third-party outages through the status page.
The Uptime Commitment does not apply to downtime resulting from:
If the Company fails to meet the Uptime Commitment in any calendar month, you may be eligible for Service Credits as follows:
| Monthly Uptime | Service Credit | |---|---| | 99.0% -- 99.89% | 5% of monthly subscription fee | | 95.0% -- 98.99% | 10% of monthly subscription fee | | 90.0% -- 94.99% | 25% of monthly subscription fee | | Below 90.0% | 50% of monthly subscription fee |
To receive Service Credits:
Service Credits are the primary remedy for any failure to meet the Uptime Commitment. Service Credits may not exceed fifty percent (50%) of your monthly subscription fee in any given month and are not redeemable for cash. For continuous outages exceeding seventy-two (72) hours caused by factors within the Company's control (excluding Force Majeure Events and Third-Party Service outages), the Customer may, in addition to Service Credits, terminate the subscription and receive a prorated refund for the remainder of the Subscription Period.
The Company maintains a public status page at https://status.cmgworkflow.com (or such other URL as may be designated) where you can monitor the real-time operational status of the Service and subscribe to incident notifications.
The Service may provide application programming interfaces (APIs) that allow you to integrate the Service with third-party applications and services. API access is subject to your Subscription Plan and any applicable rate limits.
API keys, tokens, and credentials are Confidential Information and must be protected accordingly. You are solely responsible for all activity conducted using your API credentials, including actions taken by third-party integrations that use your API keys. You must rotate API keys immediately if you suspect unauthorized access.
The Company may impose rate limits on API usage to ensure Service stability and fair usage across all customers. Current rate limits are documented in the API documentation. Exceeding rate limits may result in temporary throttling or suspension of API access.
The Company reserves the right to modify, deprecate, or discontinue APIs or specific API endpoints. For breaking changes:
You are solely responsible for the development, maintenance, and security of any custom integrations built using the Service's APIs. The Company is not responsible for any loss, damage, or disruption caused by third-party integrations or custom code that interacts with the Service.
The Service integrates with and relies upon various Third-Party Services to provide certain functionality. Key Third-Party Services include:
Your use of Third-Party Services through the Platform may be subject to additional terms, conditions, and policies of the respective third-party providers. It is your responsibility to review and comply with all applicable third-party terms.
The Company does not control and is not responsible for Third-Party Services, including their availability, accuracy, content, functionality, security, or privacy practices. The integration of Third-Party Services within the Platform does not constitute an endorsement, guarantee, or warranty by the Company regarding those services.
Third-Party Services may change their terms, pricing, APIs, or functionality at any time without notice from or control by the Company. The Company will use commercially reasonable efforts to adapt the Service to significant third-party changes but cannot guarantee uninterrupted functionality of features that depend on Third-Party Services.
When you use features that rely on Third-Party Services, certain Customer Data may be shared with or processed by those third-party providers. Such data sharing is described in our Privacy Policy and, where applicable, the Data Processing Agreement. You acknowledge and consent to such data sharing as necessary for the operation of the requested features.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, neither party shall be liable to the other party for any:
Whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if the party has been advised of the possibility of such damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, the total aggregate liability of either party arising out of or relating to these Terms or the Service, regardless of the form of action or theory of liability, shall not exceed the greater of:
(a) The total amount of fees paid by the Customer to the Company in the twelve (12) months immediately preceding the event giving rise to the claim; or
(b) One thousand Euros (EUR 1,000.00).
Notwithstanding Section 16.2, in the event of a security breach resulting in the unauthorized access, disclosure, or loss of Customer Data caused by the Company's material breach of its security obligations, the Company's total aggregate liability for such breach shall not exceed the greater of:
(a) Two (2) times the total amount of fees paid by the Customer to the Company in the twelve (12) months immediately preceding the breach; or
(b) Two thousand five hundred Euros (EUR 2,500.00).
For the purposes of this Section, a "material breach of security obligations" means the Company's failure, for a continuous period of thirty (30) or more days, to implement or maintain any of the following: (a) encryption of Customer Data at rest (AES-256 or equivalent) and in transit (TLS 1.2 or higher); (b) logical access controls including role-based access and multi-tenant data isolation; (c) documented incident response procedures; or (d) any security measure explicitly required by the Data Processing Agreement. A single security incident does not constitute a material breach if the Company maintained the foregoing measures and responded in accordance with its incident response procedures.
The limitations and exclusions in this Section 16 shall not apply to:
Where a regulatory fine or penalty is imposed on the Customer by a supervisory authority as a direct result of the Company's breach of its obligations under the Data Processing Agreement, the Company shall (a) cooperate fully with the Customer and the supervisory authority to minimize the fine, (b) reimburse the Customer for the portion of the fine directly attributable to the Company's breach (as determined by the supervisory authority or a court of competent jurisdiction), and (c) implement corrective measures to prevent recurrence. This obligation is not subject to the liability cap in Section 16.2 but is subject to the enhanced cap in Section 16.3.
The limitations of liability set forth in this Section reflect the allocation of risk between the parties and form an essential basis of the bargain between them. The Service pricing reflects this allocation of risk and the limitation of liability specified herein.
Nothing in these Terms shall affect the statutory rights of consumers under applicable EU consumer protection legislation, including but not limited to the EU Consumer Rights Directive (2011/83/EU as amended), the Unfair Contract Terms Directive (93/13/EEC), and Romanian consumer protection laws. Where mandatory consumer protection laws provide greater protection than these Terms, the mandatory provisions shall prevail.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
The Company specifically disclaims all implied warranties, including but not limited to:
The Service and any AI-generated content, recommendations, or analysis provided through the Service do not constitute legal, financial, tax, accounting, medical, or other professional advice. You should consult qualified professionals for advice specific to your circumstances.
IMPORTANT FOR EU CONSUMERS: The disclaimers in this Section do not affect or limit your statutory warranty rights under applicable EU and Romanian consumer protection law. Under Directive (EU) 2019/770 on the supply of digital content and digital services, consumers are entitled to have the Service conform to the contract for a period of at least two (2) years from the initial supply. If the Service does not conform, you have the right to have it brought into conformity, to receive a proportionate reduction of the price, or to terminate the contract, in accordance with applicable law.
You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
The Company agrees to defend, indemnify, and hold harmless the Customer from and against any third-party claim alleging that the Customer's authorized use of the Service (excluding Customer Data and Third-Party Services) infringes such third party's Intellectual Property Rights, provided that:
If the Service becomes, or in the Company's opinion is likely to become, the subject of an infringement claim, the Company may, at its option and expense:
The Company's indemnification obligations under Section 18.2 shall not apply to any claim arising from:
Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) if and to the extent that such delay or failure results from a Force Majeure Event.
"Force Majeure Event" means any event beyond the reasonable control of the affected party, including but not limited to:
The affected party shall:
If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected portion of these Terms by giving thirty (30) days' written notice. In such case, the Company shall provide a prorated refund for any prepaid fees corresponding to the period of non-performance.
You may terminate your subscription and these Terms at any time by:
Termination takes effect at the end of the current Subscription Period (unless a refund is applicable under the Refund Policy). You will retain access to the Service until the end of the paid period.
The Company may terminate or suspend your Account and access to the Service, in whole or in part:
(a) For Cause -- immediately upon written notice, if:
(b) For Convenience -- upon sixty (60) days' written notice, if:
Upon termination or expiration of these Terms:
The Company may suspend your access to the Service (without terminating your Account) if:
We will provide prior notice of suspension where reasonably practicable and will restore access promptly once the grounds for suspension have been resolved.
In accordance with GDPR Article 20 (Right to Data Portability) and the EU Data Act, you have the right to receive your Customer Data in a structured, commonly used, and machine-readable format. The Company supports data export in the following formats:
You may export your Customer Data at any time during your Subscription Period through:
Upon termination of your Account or upon receiving a valid data export request:
Data exports include all Customer Data stored within the Service, including but not limited to:
In compliance with the EU Data Act, the Company shall not impose charges for data export or switching to another service provider. Standard data export functionality is included in all Subscription Plans at no additional cost.
Following termination of your Account, the Company will maintain your Customer Data in an accessible state for a period of thirty (30) days to allow for data export. During this period, you may request and receive a complete export of your Customer Data. After this thirty (30) day period, your data will be subject to the deletion procedures described in Section 22.
Following termination of your Account and the expiration of the thirty (30) day post-termination data export period described in Section 21.6, the Company will delete your Customer Data according to the following timeline:
| Data Type | Deletion Timeline | |---|---| | Active database records (leads, clients, contacts) | Within 30 days after export period ends | | Communication history and message content | Within 30 days after export period ends | | File attachments and documents | Within 30 days after export period ends | | Backup copies and disaster recovery archives | Within 90 days after export period ends | | Anonymized and aggregated data | Retained indefinitely (not Customer Data) | | Audit logs and security records | Retained for the legally required period |
Notwithstanding the above, the Company may retain certain data beyond the specified deletion timeline where required by applicable law, regulation, or legal process, including:
Upon request, the Company will provide written confirmation that your Customer Data has been deleted in accordance with this Section, subject to the exceptions noted in Section 22.2.
Once Customer Data has been deleted in accordance with this Section, it cannot be recovered. The Company shall not be liable for any loss or damage resulting from the deletion of Customer Data following the procedures described herein. It is your responsibility to export all necessary data before the post-termination export period expires.
This limitation does not apply to deletions caused by the Company's negligence, system error, or failure to follow the procedures described in this Section. In such cases, the Company shall use commercially reasonable efforts to recover the affected data and, if recovery is not possible, shall compensate the Customer in accordance with the Data Processing Agreement and applicable law.
Each party agrees to:
A party may disclose the other party's Confidential Information to:
Confidential Information does not include information that:
Confidentiality obligations under this Section shall survive for three (3) years following the termination or expiration of these Terms, except with respect to trade secrets, which shall be protected for as long as they qualify as trade secrets under applicable law.
Before initiating any formal dispute resolution proceedings, the parties shall attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") through good-faith negotiation. The aggrieved party shall send a written notice of the Dispute to the other party ("Dispute Notice"), setting forth the nature of the Dispute and the relief sought. The parties shall use reasonable efforts to resolve the Dispute within thirty (30) days of receipt of the Dispute Notice.
If the Dispute is not resolved through informal negotiation within thirty (30) days, either party may submit the Dispute to mediation administered by the Bucharest Mediation Center or another mutually agreed mediation body. The mediation shall be conducted in Bucuresti, Romania, in the English or Romanian language (as mutually agreed), and each party shall bear its own costs of mediation.
If the Dispute is not resolved through mediation within sixty (60) days of the mediation request, or if either party elects not to pursue mediation, the Dispute shall be submitted to the exclusive jurisdiction of the competent courts of Bucuresti, Romania.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its Intellectual Property Rights or Confidential Information, without first engaging in the informal resolution or mediation procedures described above.
To the maximum extent permitted by applicable law, all Disputes shall be resolved on an individual basis. Neither party shall have the right to bring any claim as part of a class, collective, or representative action. This waiver does not apply where class action waivers are prohibited by mandatory law, including applicable EU consumer protection legislation.
Any claim arising out of or relating to these Terms or the Service must be filed within two (2) years of the date the cause of action accrued, or the earliest date on which the claimant knew or should have known of the facts giving rise to the claim, whichever is later. This limitation does not apply where a longer limitation period is mandated by applicable law.
These Terms and any Dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of laws principles.
In addition to Romanian law, these Terms are subject to directly applicable EU regulations, including but not limited to:
If you are a consumer resident in the European Union, nothing in these Terms shall deprive you of the protection afforded by mandatory provisions of the law of the EU Member State in which you are habitually resident, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I Regulation).
The Company reserves the right to modify these Terms at any time. Modifications shall be effective upon the date specified in the updated Terms.
For material changes to these Terms, the Company will provide notice as follows:
Your continued use of the Service after the effective date of modified Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms:
Non-material changes (such as typographical corrections, formatting updates, or clarifications that do not alter the substance of the Terms) may be made without prior notice, but the "Last Updated" date will be revised accordingly.
The Company maintains a version history of these Terms. Previous versions are available upon request by contacting support@cmgworkflow.com.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with all documents incorporated by reference (including the Privacy Policy, Acceptable Use Policy, Data Processing Agreement, Cookie Policy, and Refund Policy), constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior or contemporaneous communications, agreements, representations, and understandings, whether oral or written, between the parties with respect to the subject matter hereof.
You may not assign or transfer these Terms or any of your rights or obligations hereunder, in whole or in part, without the Company's prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void.
The Company may assign or transfer these Terms, in whole or in part, without your consent:
In the event of an assignment by the Company, we will notify you within thirty (30) days of such assignment.
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision shall be effective only if made in writing and signed by the waiving party. A waiver of any breach shall not constitute a waiver of any subsequent breach.
These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms, except as expressly provided in the indemnification provisions of Section 18.
Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and the Company. Neither party has the authority to bind the other or to incur obligations on behalf of the other.
All notices required or permitted under these Terms shall be in writing and shall be deemed given:
Notices to the Company shall be sent to: contact@cmgworkflow.com or to the Company's registered address.
Notices to the Customer shall be sent to the primary email address associated with the Customer's Account or to the address provided by the Customer during registration.
The section headings in these Terms are for convenience of reference only and shall not affect the interpretation or construction of any provision.
These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any inconsistency or discrepancy.
The rights and remedies of the parties under these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
This Section applies to you if you are a natural person acting for purposes outside your trade, business, craft, or profession ("Consumer") and you are resident in the European Union or the European Economic Area. The provisions of this Section supplement and, where they conflict with other provisions of these Terms, take precedence over those other provisions.
Under the EU Consumer Rights Directive (2011/83/EU, as amended by Directive (EU) 2023/2673), you have the right to withdraw from the contract within fourteen (14) days of entering into the subscription without giving any reason.
To exercise the right of withdrawal, you must inform us of your decision to withdraw by:
You may use the following model withdrawal form, but it is not obligatory:
To: CMG FRAMEWORKS SRL, Drumul NISIPOASA, Nr. 46-52, Lot 1/2, Bl. C, Scara C7, Etaj P, Ap. 3, Bucuresti, Romania / support@cmgworkflow.com
I hereby give notice that I withdraw from my contract for the provision of the CMG CRM Service.
Ordered on / received on: [date] Name of consumer: [name] Address of consumer: [address] Signature of consumer (only if sent by post): [signature] Date: [date]
If you withdraw within the withdrawal period:
If the supply of the Service (as digital content) has begun during the withdrawal period with your prior express consent and your acknowledgment that you lose your right of withdrawal, your right of withdrawal may be limited or excluded as permitted by Directive 2011/83/EU. We will always clearly inform you of this before you give consent.
Under Directive (EU) 2019/770, you benefit from a legal guarantee of conformity for digital services:
In accordance with the Unfair Contract Terms Directive (93/13/EEC, as transposed into Romanian law by Law No. 193/2000), any term in these Terms that has not been individually negotiated and creates a significant imbalance in the parties' rights and obligations to the detriment of the consumer shall be considered unfair and non-binding, without prejudice to the remainder of the contract.
In accordance with Regulation (EU) No. 524/2013, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform, which is available at: https://ec.europa.eu/consumers/odr/. This platform may be used by EU consumers to resolve disputes relating to online contracts.
EU consumers have the right to cancel their subscription at any time. In accordance with the EU Data Act, you may terminate your subscription with no more than two (2) months' notice. Cancellation processes are designed to be as straightforward and accessible as the subscription process.
For any questions, concerns, or requests regarding these Terms of Service, please contact us through the following channels:
General Support:
Legal and Compliance:
Data Protection:
Mailing Address: CMG FRAMEWORKS SRL Drumul NISIPOASA, Nr. 46-52, Lot 1/2 Bl. C, Scara C7, Etaj P, Ap. 3 Sector 2, Bucuresti, Romania
Response Times:
By using the CMG CRM Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
CMG FRAMEWORKS SRL -- All rights reserved.
Document Version 3.0 -- Effective February 24, 2026